Refund Policy

At HelpSprings Foundation, we deeply value the generosity and support of our donors. Every contribution helps us serve those in need and create a meaningful impact. However, we understand that mistakes can happen, and we aim to be fair and transparent in our approach to refunds.

1. Donations Are Non-Refundable

In general, donations made to HelpSprings Foundation are non-refundable. Once a donation is processed, it is immediately used towards our various ongoing projects and community initiatives.

2. Exceptional Circumstances

We will consider refund requests on a case-by-case basis in the following situations:

• The donation was made in error or in the wrong amount.
• The donation was unauthorized or fraudulent.
• Duplicate donations due to technical issues.

To request a refund, please contact us at info@helpsprings.org within 7 days of the donation date. Include your full name, donation amount, transaction ID, and the reason for your request.

3. Processing Refunds

If approved, the refund will be issued through the original payment method and may take 7–10 business days to reflect, depending on your bank or payment gateway.

4. Event or Campaign Contributions

If your donation was tied to a specific campaign or fundraising event, and the event is canceled or significantly changed, we will communicate with all contributors regarding potential refund options, if applicable.

5. Contact Us

For any questions regarding our refund policy, please reach out to us at:

Email: info@helpsprings.org
Phone: +91-9912643453

We appreciate your kindness and understanding.